If you have multiple Customer IDs/Logins at your financial institution, QuickBooks will not be able to download your online account information into one company file. In order to activate multiple accounts in the same company file for the same Finanacial institution, the Customer IDs/Login, must be identical.
Important: QuickBooks is unable to accommodate this functionality in a single company file with multiple Customer IDs/Logins at one financial institution.
In order to set up your account, select the option that works best for you:
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks support options for additional guidance.