When you use register mode for online banking, you may get one of the following error messages when you attempt to add a transaction to the register or when you try to record an unmatched transaction.
If this error occurs when you are recording an unmatched transaction, this is because QuickBooks does not add the offsetting account information when adding an unmatched transaction in register mode.
If this error occurs when you add a transaction in register mode, this is because of the way Account Prefills work with Online Banking. The account prefill will display as the second line, not the first. If you are working in register mode, then the account will display as and when you enter transactions directly into the register, you cannot edit the splits. This also occurs if the payee name is changed when you add the transaction to the register.
Intuit recommends several solutions or workarounds for this problem.
Please select the solution(s) below that best fit your situation.
If you receive this error when you record an unmatched transaction, find the unmatched transaction in the register and manually select the account and enter the payee.
Note: To auto-fill the account when creating a transaction, go to Edit > Preferences > General and select Automatically recall last transaction for this name preference.
If you receive this error when you add a transaction in register mode, there are two ways you can resolve the issue.
Solution 1: Edit the transaction on the register.
Solution 2: Enter the transaction as a check.
If these solutions do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.