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Error: You must assign an account for this transaction, when you use register mode in online banking

When you use register mode for online banking, you may get one of the following error messages when you attempt to add a transaction to the register or when you try to record an unmatched transaction.

  • When you try to record an unmatched transaction in register mode, you receive the error: You must assign an account for the amount in this transaction.
  • When you try to enter a transaction in register mode, you receive the error: You must assign an account for this transaction.
Why this is happening

If this error occurs when you are recording an unmatched transaction, this is because QuickBooks does not add the offsetting account information when adding an unmatched transaction in register mode.

If this error occurs when you add a transaction in register mode, this is because of the way Account Prefills work with Online Banking.  The account prefill will display as the second line, not the first.  If you are working in register mode, then the account will display as and when you enter transactions directly into the register, you cannot edit the splits.  This also occurs if the payee name is changed when you add the transaction to the register.

How to fix it

Intuit recommends several solutions or workarounds for this problem.

Please select the solution(s) below that best fit your situation.

If you receive this error when you record an unmatched transaction, find the unmatched transaction in the register and manually select the account and enter the payee.

  1. In the Bank Register displayed at the top of the screen, find the unmatched transaction.
  2. Ensure that 1-line box is not checked in the register.
  3. In the Account field, select the appropriate account for the transaction.
  4. Enter the payee in the Payee field.
  5. Click Record to save your changes.

Note: To auto-fill the account when creating a transaction, go to Edit > Preferences > General and select Automatically recall last transaction for this name preference.

 

If you receive this error when you add a transaction in register mode, there are two ways you can resolve the issue.

Solution 1: Edit the transaction on the register.

  1. Change the payee name, then click Edit Transaction at the top of the register to open a check.
  2. Place your cursor in the top line where the amount displays.
  3. Press Ctrl + Delete on your keyboard to delete that line. This makes the Account prefill the first line.
  4. Enter the amount again on the first line.
  5. Click Save and Close.

Solution 2: Enter the transaction as a check.

  1. Click Add to Register. 
  2. Options are provided for how to add the transaction, select Write Checks.
  3. Complete the appropriate fields on the check, then click Save and Close.

 

If these solutions do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

KB ID# SLN42820
9/2/2014 2:07:52 AM
PPRDQSSWS402 9102 Pro 2013 085e95