Return a QuickBooks product for a refund

If you purchased from us and it's within 60 days of the ship, download, or unlock date, you're eligible for a refund under our satisfaction guarantee.

You can request a refund by going to the Order Status Page. If you're having trouble with the order status page, please contact Customer Service. Have your license number handy for faster service. Please note that when you request the refund, your license will be deactivated and you will no longer be able to use the product.

You can also return your physical products within 60 days of purchase. Intuit recommends returning products using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. We are not responsible for lost mail or products damaged during shipment. Shipping fees for the initial order and product return will not be reimbursed. Send all physical products returns with the original order number to:

Intuit Returns:
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

Additional instructions for Point of Sale customers

If you purchased a hardware bundle, the following must be included for a full refund:

• Intuit POS software
• All hardware components, including cables, power supplies, accessories, CD's, and manuals.
• For retail returns, a dated receipt

Return your product and hardware to the following address:

Intuit Returns:
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

I purchased from Amazon.com

You can return your Amazon product within 60 days of purchase. Intuit recommends returning products using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. We are not responsible for lost mail or products damaged during shipment. Shipping fees for the initial order and product return will not be reimbursed. Send all physical products returns with the original order number to:

Intuit Returns:
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

 

I purchased from eBay.com

To request a refund for eBay.com purchases, go to the QuickBooks product page on eBay.com and click the Ask a Question link at the bottom of the page. In your message, please include the following information:

• First and last name
• eBay registered email address
• eBay item number for the product you purchased
• Product license key (supplied to you in an email)

 

If you purchased from a retailer and they will not accept the product return, you can return the product to us within 60 days of purchase. You will need to provide the following:

• All physical components, including manual and CD if applicable
• A copy of the retail purchase receipt
• Your name or the payee's name (for the refund check)
• Mailing address to send the refund
• Phone number
• Email address (optional, in case there are questions)

Important: Intuit recommends returning your product using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. Intuit is not responsible for lost mail or products damaged during shipment. Shipping fees for the initial order and product return will not be reimbursed. Send all physical product returns to:

Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334

If you'd like to see when you should've expected the product, check the estimated delivery times on the article Where's my QuickBooks order? If your UPS delivery arrived after the expected date, please contact Customer Service. We will investigate the tracking history and issue a refund if it was late.

If you have a priority or discount code for free shipping, please have the mailer ready and then contact Customer Service to request a refund.