You try to back up a QuickBooks company file that is open but cannot, and the status shows Backup Failed.
Typically, Intuit Data Protect (IDP) will backup files that are open. However, there are times when this is not the case. Below are instances where IDP is unable to back up open files:
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
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Note: QuickBooks should be installed with an Admin user in order for Intuit Data Protect to install and run properly. If none of the above steps resolve fix the issue, you may need to uninstall and reinstall QuickBooks with a Window Admin user.