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Intuit Data Protect Backup Failed: Backup could not be completed because it ran out of disk space

 You attempt to use Intuit Data Protect (IDP) to create a backup and the following message displays:

Backup Failed: Backup could not be completed because it ran out of disk space when processing QuickBooks Data.

How to fix it

To successfully backup your files with Intuit Data Protect, you need to have at least two times the size of your biggest FileSet plus an additional 60MB of free space in the following location: C:\Users\username\AppData\Local\Intuit\Intuit Data Protect

 

Example: If the file or file set you are backing up is 1G, then you would need to have 2G and 60MB of space available.


To resolve this issue, you should either free up space on your drive, move the file/file set you are backing up to a drive with more space, or move your IDP temp files to another drive. 

 

Solution: Move your IDP temp files to another partition or drive.

  1. Ensure that your version of QuickBooks is on the latest update.
  2. Verify that you are on the latest release of Intuit Data Protect.
  3. Open Notepad and type SymantecWorkingFolder=D:\the\full\path\to\the\new\location where D:\the\full\path\to\the\new\location is the location where you want to move your IDP temp files
    Examples:
    • If you want to move the files to a folder called IDPBackup on your D drive, you would type SymantecWorkingFolder=D:\IDPBackup.
    • If you want to move the files to folder called IDPBackups that is in a folder called BusinessFiles on your D drive, you would type SymantecWorkingFolder=D:\BusinessFiles\IDPBackups
  4. In Notepad, choose File > Save As.
  5. In the Save as type field select All Files (".").
  6. In the File name field type IntuitDataProtect.properties
  7. From the left pane of the Save As window navigate to the user directory for Intuit Data Protect and save the file there.
    Location: C:\Users\\AppData\Local\Intuit\Intuit Data Protect
  8. Copy the Work and Temp folders in the user directory for Intuit Data Protect and paste those copies into the folder where you want to move your IDP temp files.
  9. Your temp directory should now work from the new location and you should no longer receive the out of disk space error.
KB ID# SLN79774
12/10/2016 8:04:10 PM
PPRDQSSWS407 9138 Pro 2017 f6ff4e