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Intuit Data Protect Backup Failed: Error 2261

This version is no longer maintained and links may not work. We recommend you use the version located on the Learn and Support site:
Intuit Data Protect Backup Failed: Error 2261

Why this is happening

Error 2261 means you have exceeded the amount of backend storage space allotted for your Intuit Data Protect subscription.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Reduce the size of the files that you are backing up

  1. From the system tray, right click the Intuit Data Protect Icon and choose Open Intuit Data Protect.
  2. Choose Change Backup Settings.
  3. Uncheck files and folders.
  4. Click Continue until you exit Backup Settings.
  5. Click Back up now.

Solution 2: Purge Data

Purging is deleting the files from the Intuit Data Protect Backend Server permanently.

Important: Before purging the files from Intuit Data Protect Server, we HIGHLY recommend that you restore any data you have online that you no longer have access locally.

Restore Files from Intuit Data Protect

  1. From the system tray, right click the Intuit Data Protect Icon and choose Open Intuit Data Protect.
  2. Click the Restore from Backup button. IDP will load the list of available files to restore.
  3. Select the file that you want to restore and click Continue.
  4. In the Select Backup Version window, choose the version of the file that you wish to restore. Click the Close button.
  5. After choosing the version of file(s) that you want to restore, Intuit Data Protect will display the chosen restore points. Click Continue
  6. Intuit Data Protect will prompt you choose where to restore the files. Click Restore.

  7. New Location: A window will pop up asking where you want to restore the files.
    Original Location: A prompt will pop up to confirm overwriting existing files with the restored backup. Click Overwrite or Cancel as appropriate.
  8. Start Purging the Intuit Data Protect Files.
Note: We recommend selecting New Location because selecting the Original location will overwrite the existing files on your computer.
KB ID# SLN78756
6/23/2017 6:46:59 AM
QYPPRDQBKSWS08 9138 Pro 2017 a83fd5