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Only one user at a time is allowed to access employees, payroll items, payroll functions or payroll

QuickBooks Desktop only allows one user at a time to perform payroll tasks while in multi user.  However you may see this message even if the previous user is not in a payroll related area.


What you can try now

To free up other users to perform payroll tasks, you can do the following steps for the user mentioned in the error:

  1. On the menu bar select Window on the drop down click Close All
  2. Log completely out of the company file
  3. If needed, reboot the computer for the user mentioned in the error as "currently doing this"
KB ID# SLN77914
4/27/2017 3:27:21 PM
QYPPRDQBKSWS09 9138 Pro 2017 0f4cb0