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Shipping Manager Error 9570103: The country code or postal codes does not match account information

When signing up for Shipping Manager with UPS it asks for information from existing accounts. The input screen has fields for account number, last bill date & amount of bill and the address information.

After inputting the correct information and hitting next an error is returned : 9570103 --The country code or postal code does not match the account information. The contact phone number for general UPS support may try to suggest that the issue is on the Intuit side of the setup.

How to fix it

This issue is a records issue with UPS.

  1. Call the UPS Specialty Products Dept at 1-800-247-9035.
  2. Have them verify the information.
  3. Commonly, this might be a confusion over pick-up address vs billing address in the UPS system.

     ( Note: The setup screen in Shipping Manager clearly asks for info from the last statement, which most would assume would be the billing address.)


If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.


KB ID# SLN77626
10/23/2016 8:26:53 PM
QYPPRDQBKSWS08 9138 Pro 2017 76e733