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Error 15262: The payroll update could not be completed

When attempting to download and install payroll updates you experience an error message 15262: The payroll update could not be completed. Please check your internet connectivity settings and try again.

How to fix it

This can be caused by the AVG2014 Security product. Putting in firewall/anti-virus exceptions for QuickBooks folders is ineffective. You will need to temporarily disable AVG.

    1. Open the AVG Program.
    2. On the Tools menu, click Advanced settings.
    3. Click Temporarily disable AVG protection in the menu on the left side.
    4. Select the Temporarily disable AVG protection check box, and then click OK.
    5. Choose how long you want the protection to be disabled and whether to disable the Firewall as well, and then click Disable real-time protection.
    6. Try downloading payroll updates, they should download without errors.
KB ID# SLN77586
4/27/2017 3:36:51 PM
QYPPRDQBKSWS09 9138 Pro 2017 a823c3