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Error: Launching Client Collaborator brings up a blank screen

Critical notice: the Client Collaborator feature in QuickBooks Desktop will be discontinued on June 30th, 2017.

After this time, you will no longer have access to this feature or any conversations held using it. Please see this article for more information about this change.

When clicking on Ask Client about Transaction or View Conversation List pop up screen is blank.

Why this is happening

Client Collaborator will only work with Internet Explorer 10 or earlier version and requires Internet Explorer pop up blocker to be turned off.

How to fix it
  1. Check which version of Internet Explorer you are using:
    1. Click the Help menu at the top and choose About Internet Explorer.
    2. Under the Internet Explorer logo, check the first digit of the Version (it should be 8, 9, or 10).
  2. Turn Pop-up Blocker off
    1. Open Internet Explorer.
    2. Click Tools, and then click Internet Options.
    3. On the Privacy tab, under Pop-up Blocker,  clear the Turn on Pop-up Blocker check box, and then click OK.
  3. In QuickBooks company file select Accountant menu.
  4. From drop down menu select Ask Client about Transactions or View Conversation Lists  and pop screen will populate.
KB ID# SLN77422
4/24/2017 6:17:05 AM
QYPPRDQBKSWS05 9138 Pro 2017 eea2a6