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Unable to download Multiple Currency exchange rates: Time is not within 5 minutes of internet time

In a company file with Multiple Currencies enabled you may see a message when trying to update exchange rates:

The system time must be within 5 minutes of internet time, please adjust your computers time setting and retry.

Why this is happening

Most computers are set to synchronize time from a public or government Network Time Protocol (NTP) Server. They can, at times, get out of sync and you may need to point to a different time server.

How to fix it

This is not a QuickBooks Desktop issue per se and will need to be addressed by an IT professional. If the computers are part of a domain then the Primary Domain Controller (PDC) will need to have that adjustment made there.

To change time servers:

  1. Navigate to the lower right corner of the Windows desktop where the time is displayed.
  2. Double-click on the time to bring up the calendar & clock.
  3. Click on Change date and time settings.
  4. A window will launch with 3 tabs; Date & time, Additional Clocks and Internet Time.
  5. Click on the Internet Time tab.
  6. Click on the Change Settings button.
  7. Pick a different time server from the list provided and click Update Now button.

The time should change and be within the 5 minute grace period to synchronize with the Currency Update service.


Note:  If you do NOT see an Internet Time tab then it's likely that a Domain Controller is involved and the IT dept will need to address it on a server level.

KB ID# SLN77391
3/30/2017 1:22:54 PM
QYPPRDQBKSWS08 9138 Pro 2017 4ef21e