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QuickBooks has stopped working when searching employee information in QuickBooks 2014

When searching for employee/payroll related information (such as employee names, paychecks, etc) in QuickBooks 2014, you may see the program close with an error: QuickBooks has stopped working.  You may also see QuickBooks become unresponsive, or freezes.

How to fix it

Update to the latest release:

Go to the Update to the Latest Release web page.

IMPORTANT:  Make sure your product is selected.  If not, click the Change link and select your QuickBooks product.

Select and follow the instructions for one of the update options:

  • Click the Update button to download the update file.
  • Click Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.
KB ID# SLN77207
10/22/2016 4:32:26 PM
QYPPRDQBKSWS07 9138 Pro 2017 5032a8