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QuickBooks Messenger closes automatically in Enterprise Solutions 14.0

When opening Enterprise Solutions 14.0, QuickBooks Messenger, which allows you to communicate with other users currently logged in to the same company file, will close automatically after less than a minute.

Detailed Instructions

This issue has been resolved in the latest release for QuickBooks

Update to the latest release:

Go to the Update to the Latest Release web page.

IMPORTANT:  Make sure your product is selected.  If not, click the Change link and select your QuickBooks product.

Select and follow the instructions for one of the update options:

  • Click the Update button to download the update file.
  • Click Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.
KB ID# SLN76955
10/23/2016 6:41:29 PM
QYPPRDQBKSWS07 9138 Pro 2017 c860b0