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When batch emailing forms (invoices, statements, etc), the same form is sent to all customers

When using the batch email feature of QuickBooks to email forms, such as invoices and customer statements, the same form is emailed to all the customers. The recipients should only be receiving the invoice or statement meant for them.

What you can try now
  • Try sending forms with a new QuickBooks user.
  • Log in to Windows with a new Windows user and try sending the forms again.

This issue may be related to Windows user permissions for the system's TEMP folder where the PDF files are stored until they are emailed out. The current Windows user, or user profile, may not have the adequate permissions to edit or rename files located in the system's TEMP folder.

Please check the permissions your Windows user has been given to the TEMP folder to make sure you have full control to that folder. If you're not sure how to do this, please see a IT computer specialist for help.


At Intuit, we strive to provide the highest quality product by assigning resources to address the issues with the biggest customer impact. In some cases such as this one, a fix will not be immediately available but may still be included in a future release.

Any future updates on this issue will be included in this help article.

 

KB ID# SLN76948
12/6/2016 6:07:43 AM
QYPPRDQBKSWS08 9138 Pro 2017 793209