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QuickBooks Desktop crashes when emailing or mailing invoices

When emailing through QuickBooks Desktop using any of the available email options or physically mailed invoices, QuickBooks Desktop freezes and eventually crashes with one of the following errors:

  • QBW32.exe Fatal Application Exit
  • QuickBooks has Stopped Working
  • QuickBooks hanging/freezing when emailing or mailing transactions
  • QuickBooks Unrecoverable Error
  • QuickBooks just disappears (no error)
What you can try now

Try smaller batches (if you were batch sending emails):

  1. Try sending emails in smaller batches.
  2. If for example you were sending 100 invoices and it crashed, try sending 50.
  3. If 50 works, then try sending the other 50.
  4. If 50 crashes, try 25.
  5. If sending in smaller batches does not resolve it, try the next workaround.

 

Try sending emails one at a time:

Worst case you can try sending just one email at a time and see if that prevents the program from crashing.

 

Other steps that may help resolve this issue:

  • If you are trying to send large batches of emails (more than 50), make sure your computer has enough resources (more than 4gb of RAM).
  • Try rebooting your computer to make sure there are no other programs that may be using up valuable PC resources.
  • Try on a different computer if you have one available with QuickBooks Desktop installed.
  • To ensure there are no pre-existing QuickBooks Desktop program damage, try a clean install to ensure you program files are intact.
  • Try a different email option (webmail or Outlook). For example, if you were using Outlook, try webmail to see if that goes through and vice versa.
  • Upgrading to QuickBooks Desktop 2016 to take advantage of the extra performance enhancements over previous years.

   

Updates

Latest Update:

Engineers are researching the issue and trying to identify the root cause.  We are recommending to use the workaround provided in the KB until we find a permanent resolution.

Next Update:

10/13/2016 3:00 PM PST 

KB ID# SLN76905
12/4/2016 4:29:12 PM
QYPPRDQBKSWS09 9138 Pro 2017 29a1b9