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Error: The installation package is not supported by this processor type...when opening QSW

 When opening QuickBooks Statement Writer (QSW), you get the following error installing the update:  The installation package is not supported by this processor type.  Contact your product vendor.

Why this is happening

QSW looks for a registry key (WOW6432Node) to determine if the operating system (OS) is 32bit or 64bit.  However, if 64bit capable machine is running a 32bit version of Windows, that registry key may be present in the registry without any values.  This causes QSW to attempt to run the 64bit installer and results in the error message: The installation package is not supported by this processor type.  Contact your product vendor.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.             

Solution 1:  Skip updates

  • Click on Cancel and skip checking for updates

Solution 2: Force QSW to not check for updates

You can edit the iswprefs.ini file to force QSW not check for updates

  1. Browse to the folder containing the iswprefs.ini file:  C:\Users\USERNAME\AppData\Local\Intuit\Statement Writer\
  2. Open the ISWPrefs.INI file in Notepad 
  3. Find the line NextUpdateCheckDate=8/15/2013 12:00:00 AM
  4. Set the month forward by 1 month
  5. Save and close

 

 

KB ID# SLN76075
12/10/2016 8:05:24 PM
QYPPRDQBKSWS03 9138 Pro 2017 2edd03