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QuickBooks Desktop fields display black instead of white

After using QuickBooks Desktop for some time, some of the fields display black.

What you can try now

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

  1. Restart QuickBooks Desktop.
    You will also need to make sure that the QBW32.exe QuickBooks Desktop process is not still running in the background by checking the Windows Task Manager:
    1. Click the Windows Start button to bring up the Start menu.
    2. Type taskmgr and press Enter. This will open the Windows Task Manager.
    3. Click the Processes tab to display the processes currently running on your computer.
      In Windows 10: If you do not have tabs, click the arrow at the bottom of the window that says More Details.
    4. Find a process named QuickBooks (32 bit) or QBW32.exe.
      • If you find it, click it and then click the End Process or End Task button at the bottom of the window
      • If you do not find any instances of QBW32.exe or QuickBooks (32 bit), then all instances of QuickBooks have been closed.
        If the issue still occurs, then try the next steps.
  2. Reboot your computer
  3. Run reboot.bat to re-register QuickBooks program files.
  4. Update your video card drivers to the latest release.
  5. Change your Windows theme to Basic:
    1. Right-click your desktop and select Personalize
    2. Choose one of the Windows Basic Themes.
    3. Restart your computer.
    4. Open QuickBooks and work in your file normally to see if the issue comes back.
  6. Edit the QBW.ini file:
    1. Close QuickBooks.
    2. Press the Windows button and type (or copy and paste) the correct file path below for your version of QuickBooks and press Enter:
      • QuickBooks 2017: C:\ProgramData\Intuit\QuickBooks 2017\QBW.ini
      • Enterprise Solutions 17.0: C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 17.0\QBW.ini
      • QuickBooks 2016: C:\ProgramData\Intuit\QuickBooks 2016\QBW.ini
      • Enterprise Solutions 16.0: C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 16.0\QBW.ini
      • QuickBooks 2015: C:\ProgramData\Intuit\QuickBooks 2015\QBW.ini
      • Enterprise Solutions 15.0: C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 15.0\QBW.ini
      • QuickBooks 2014: C:\ProgramData\Intuit\QuickBooks 2014\QBW.ini
      • Enterprise Solutions 14.0: C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 14.0\QBW.ini
    3. Go to the end of the file and copy and paste the following text into the file:
    4. Save the QBW.ini file.
    5. Open QuickBooks and try working in QuickBooks to see if the issue returns.

    At Intuit, we strive to provide the highest quality product by assigning resources to address the issues with the biggest customer impact. In some cases such as this one, a fix will not be immediately available but may still be included in a future release.


Current Status

Latest Update:

Our engineers have been able to determine that this issue is due to the way QuickBooks handles display memory in some situations. They will be investigating the best way to redesign QuickBooks to handle display memory better to prevent this from happening again. 

Because this will require a large redesign and extensive testing, this issue will not be fixed in the immediate future. 

This article will be updated when a fix is available.

Next Update:

No further updates scheduled

KB ID# SLN75342
6/25/2017 8:33:49 PM
QYPPRDQBKSWS05 9138 Pro 2017 efac6c