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Error: QuickBooks cannot complete your update because it is busy with another update

When you try to get QuickBooks or Payroll updates, you receive the error message:

QuickBooks cannot complete your update because it is busy with another update.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.             

Solution 1: End the QuickBooks Desktop update process

  1. Go to Task Manager.
  2. Find the qbupdate.exe process and click End Process.
  3. Try to update your QuickBooks product again.

    If you still get the error message on payroll updates, and if QuickBooks is on the latest release, proceed to Solution 2.

Solution 2: Downlod the payroll updates into a test file

  1. From the Employees menu, select My Payroll Service and click Manage Service Key.
  2. Record the EIN displayed.
  3. Highlight the existing payroll service and click View.
  4. Record the existing service key.
  5. Using the same EIN in the Express Start interview, create a new company file.
    Note: Name the company "payroll test".  Do not use your own company name.
  6. From the Employees menu, select Payroll and click Enter Payroll Service Key. 
  7. Enter the service key recorded in step 4.
  8. Payroll updates should download in the new "payroll test" file without errors.
  9. Open the original company file.
  10. Get payroll updates.
KB ID# SLN75332
10/26/2016 10:11:31 AM
PPRDQSSWS406 9138 Pro 2017 cadf2b