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Attached Documents must scan documents twice to attach successfully

When attempting to scan in a document to attach to a transaction, the first scan does not produce an attachable image. Re-attempting the scan successfully completes the process.

Why this is happening
Updating your Windows OS to a newer version, or repairing/re-installing a damaged installation of Windows, can leave your pre-existing default file path for installed devices intact. 
The scanning application assigned to QuickBooks is trying to use the previous file path that no longer exists during the first scan attempt, and the second attempt locates the correct/complete file path allowing completion of the task.
How to fix it
  1. Open your QuickBooks company file.
  2. Press F2 (or Ctrl+1) to open the Product Information window.
  3. Verify the file path in the Location window. The default file path for company files within QuickBooks is:  C:\Users\Public\Documents\Intuit\QuickBooks\Company Files
  4. If you are using Windows 7 and your Location window shows a Windows XP file path, you will need to reset the file path:
    1. Click File > Close Company.
    2. At the No Company Open window, click File > Open or Restore Company...
    3. Select Open a Company File then click Next.
    4. Navigate to the location of your company file using the Windows Explorer window.
    5. Highlight your company file and click Open.

Completing this process will no longer require a second scan to successfully attach documents to your transactions.

KB ID# SLN74985
12/6/2016 2:10:12 AM
PPRDQSSWS406 9138 Pro 2017 8dd0f0