Was this page helpful?
Comments or suggestions?
May we contact you? Although a personal response may not be provided, we value your feedback.
Enter Email Address (optional)
This email is invalid
Your appear to have Cookies disabled in your browser. This web site is best viewed with Cookies enabled.
You appear to be using Internet Explorer 6. This web site is best viewed in more recent versions of Internet Explorer.
Add to favorites
Point of Sale: Select company screen keeps displaying after trying to connect to a company file
On a client workstation, after selecting a company file, Point of Sale searches for servers and then goes back to the select company screen. No company opens.
This may happen if:
Some computers in the nertwork have the same computer name.
Windows is not updated
File and folder sharing is not properly configured
Client workstation cannot locate the company file
How to fix it
Solution 1: Verify server and client have different computer names
In the Computer name, domain and workgroup settings section, you will find the computer name.
: Maximum character limit is 15, name will truncate after.
If computers have the same name, one will have to be changed so the client workstation can connect correctly. See
Change your computer name
from the Microsoft website.
Solution 2: Check for Windows Updates
Open Windows Update:
In the left pane, click
Check for updates
and wait while Windows searches for the latest updates for your computer.
If any updates are found, click
. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Solution 3: Check File Sharing permissions
Go to the folder that contains your company file. Right click the folder and select
On the next window click
Ensure Full Control is allowed on the group or username (Everyone, System and QBPOSDBSRVUSER).
If user is not listed, click Add and enter the Username. Click Check Names and click OK.
Go to the
and repeat steps 3-4.
Open Point of Sale.
KB ID# SLN74690
2/27/2017 7:44:48 AM
QYPPRDQBKSWS08 9138 Pro 2017 383635