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Error: There seems to be a systems problem or this may be an invalid card.

You receive the following error when trying to process a credit card:

Why is this happening?

The Cardholder Name field contains a special character (. , & * % # @)

What to try

Ensure there are no special characters in the Cardholder Name field and try again.

Make sure Internet Explorer is set up to work with QuickBooks. For more details, see Configure Internet Explorer to work with merchant services and applications.  

There may have been a temporary system problem. To prevent duplicate transactions, verify that the card was not charged in the Merchant Service Center. See Search for transactions in the Merchant Service Center for more details.

KB ID# SLN74629
10/28/2016 10:50:28 AM
QYPPRDQBKSWS05 9138 Pro 2017 2dfca1