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Problem: QuickBooks had a problem retrieving the Accountant's Changes file

When you try to import your accountant's changes you received from your accountant, you may see the error: "QuickBooks had a problem retrieving the Accountant's Changes file".

 

How to fix it

Intuit recommends more than one solution for this problem.  Choose the solution appropriate to your situation.

Solution 1: Update to the latest release

Solution 2:  Send changes outside of QuickBooks

As the accountant, send the Accountants Copy Change file (.QBY) to your customer via email or some other file transfer service. Typically .QBY files are small enough to be emailed.

KB ID# SLN74572
12/10/2016 8:33:31 AM
PPRDQSSWS404 9138 Pro 2017 ce6abd