Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Error: The operation couldn't be completed. No wallet related records found in database.

When processing a credit card transaction in QuickBooks, you receive an error:

The operation couldn't be completed. No wallet related records found in database.

This article provides the steps to resolve the issue.

What you can try now

Remove the stored credit card and add it back to customers profile

Important: This requires the latest release of QuickBooks. To check if you are on the latest release go to  QuickBooks > Check for QuickBooks Updates.

  1. Open the Customer Center, Customers > Customer Center
  2. Double-click the customer in the list
  3. From the customer profile, click Payment Info
  4. Click once on the card, hold the Option key and click the minus button to remove it.
  5. Click the plus button to add the card back to the profile

Updates

 

Latest Update:

This is to inform you that we have additional steps for you to try. It seems this issue can be caused by having duplicate card information. Please refer to the article for further details. We will provide another update once we have more information by 03/01/2017.

Next Update:

3/1/2017

KB ID# SLN74169
3/1/2017 11:59:22 AM
PPRDQSSWS403 9138 Pro 2017 52b817