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Error: -6000, -78 when opening any QuickBooks company file

 When opening your QuickBooks company file, you receive an error code: "-6000, -78".  This can affect all files including sample files.

How to fix it

To resolve this error, Intuit recommends multiple solutions for this problem.  Please follow them in the order shown for best results.

Important: Some of these steps are technical in nature and may be best performed by a qualified IT professional or your computer manufacturer.


Solution 1: Reinstall using a Clean Install.

Solution 2: Toggle UAC On and OFF.

Solution 3: Perform a System Restore to an earlier point in time before the issue occurred.



KB ID# SLN74057
10/23/2016 10:11:06 PM
QYPPRDQBKSWS07 9138 Pro 2017 b86744