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Error: To change license in QuickBooks select Manage my license.... when exporting report to Excel

While exporting a report to Microsoft Excel, you get a pop-up message  "To change license in QuickBooks select Manage my license".

Why this is happening

This will occur due to damaged EntitlementDataStore.ecml.

How to fix it

If you have Windows 10/8 or 7:

  1. Close QuickBooks Desktop if it's open.
  2. Open the entitlement data folder for your operating system and version of QuickBooks Desktop.
    1. On your keyboard, press Windows logo+R. The Run dialog box opens.
    2. Enter (or copy and paste) the following information, and then press Enter
      • QuickBooks Desktop 2017 and Enterprise 17.0: C:\ProgramData\Intuit\Entitlement Client\v8
      • QuickBooks Desktop 2016 and Enterprise 16.0: C:\ProgramData\Intuit\Entitlement Client\v8
      • QuickBooks Desktop 2015 and Enterprise 15.0: C:\ProgramData\Intuit\Entitlement Client\v8
      • QuickBooks Desktop 2014 and Enterprise 14.0: C:\ProgramData\Intuit\Entitlement Client\v8
  3. Right-click the EntitlementDataStore.ecml file and select Delete.
  4. Click Yes to confirm you want to delete the file.
  5. Open QuickBooks Desktop, open your company file, and follow the instructions to register the application.

NOTE: Please be aware that when deleting the EntitlementDataStore.ecml file, you may need to re-register other versions of QuickBooks as well as the version that is having this issue.

KB ID# SLN72118
4/28/2017 2:45:26 PM
QYPPRDQBKSWS07 9138 Pro 2017 6e65cd