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Name disappears after creating a bill or editing a vendor's profile

The vendor name or bank account name disappears from the list when you create and save a bill, bill payment or check by right clicking the vendor name in the vendor list or bank account in the chart of accounts while the Vendor Center is open.  This also applies to modifications, deletion of these transactions or editing the vendor's profile.

How to fix it

 There are two options you can use to make the vendor appear in the list:

Workaround 1 - Resort the lists

  1. Open the Vendor Center or Chart of Accounts, go to the View menu and select Re-sort List.
  2. (Optional) Click the Name column header once to sort from the bottom.  Click it again to return it.

Workaround 2 - Change filters

  1. In the Vendor Center, click the Active Vendors drop-down arrow and choose All Vendors.
    •  For Chart of Accounts, click include Inactive checkbox.
  2. Create, edit or delete bills and you will see the vendor name in the list.

Note:  Selecting this option will also show all vendors marked inactive.

KB ID# SLN71717
10/27/2016 9:47:46 AM
PPRDQSSWS400 9138 Pro 2017 20f4cc