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Verify Error: QuickBooks found a problem with the Acct # / Card #/ Note field for other asset

While using QuickBooks Dekstop, you suddenly see the following message:


If you see the message during the Verify Data Utility, your Qbwin.log will show the following:

DMEDLEditListElement.cpp (127) : CHECKPOINT: 6204: Tue Mar 19 14:24:07 Decryption error in [Record Field Name] for '[Error Displayed Name]': Failed. The decryption has failed.

How to fix it
  • If you receive this message with QuickBooks opened or the error displays in the Qbwin.log, DO NOT REBUILD because this will not fix the issue. Please follow the steps to resolve below.
  • Ensure you are the latest release prior to editing any account or fields.
  • Modification must be made to the field mentioned in the warning message or log.
  • Make sure to backup your files before following any of the steps described bellow


Solution 1: Check for a damaged Admin User

  1. Log in to the company file as the QuickBooks Admin.
  2. From the Company menu, choose:
    • Pro/ Premier: Select Set up Users and Password and click Set Up Users.
    • Enterprise: Select Users and choose Set Up Users and Roles .
  3. Select the built in Admin user and click Edit User.
  4. Change the admin password to a temporary password (Example: Intuit123).
  5. Click Next and the Finish.
    • If QuickBooks crashes while encrypting your file, restore your backup and follow the next solution.
    • If the encryption process completes, try to do the QuickBooks process that triggers the initial error that you encountered. If you receive the same error, proceed to solution 2.


Solution 2: Manually edit the Information

  1. Edit the account, customer, employee, or vendor referenced in the warning or Qbwin.log.
  2. Delete the information in the field and make it blank (clear the field). 
    • If the information in the field appears correct, make note of the information and then clear the field.
    • If there is no information in the field, highlight the field and then clear the field.
  3. Click OK.
  4. Go back and edit that same account, customer, employee, or vendor.
  5. Re-enter the correct information in the Field Name.
  6. Click OK.
  7. Repeat steps 1 through 6 for each name you encounter in the warning message or QBWin.log file.

If you receive other errors in the QBWIN.log, you will need to address those separately.

KB ID# SLN71415
10/24/2016 8:58:16 AM
PPRDQSSWS407 9138 Pro 2017 bd5723