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Admin is the only user choice when logging in to a company file with multiple users established

When opening a company file, the login screen only asks for Admin password, even though there are multiple users already established.

How to fix it

Intuit recommends two solution to resolve this issue. The first step may resolve this issue. For best result please follow the steps in order shown below.

KB ID# SLN70227
2/24/2017 12:06:20 AM
QYPPRDQBKSWS09 9138 Pro 2017 6cdcc0