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Admin is the only user choice when logging in to a company file with multiple users established

When opening a company file, the login screen only asks for Admin password, even though there are multiple users already established.

How to fix it

Intuit recommends two solution to resolve this issue. The first step may resolve this issue. For best result please follow the steps in order shown below.

KB ID# SLN70227
10/25/2016 10:49:29 PM
QYPPRDQBKSWS05 9138 Pro 2017 dd211a