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Error: You must record or restore the current transaction in the register before closing this window

When attempting to close the Downloaded Transactions window on QuickBooks Mac, the message appears:

Title: Save transaction before closing
Message: You must record or restore the current transaction in the register before closing this window.

The window fails to close.

Why this is happening

A downloaded transaction has been added to the register but has not been saved.

How to fix it

Solution 1:  Save the transaction

  1. Locate the transaction in the register.
    1. Open the bank register Banking>Use Register (make sure you open the register using in online banking window) 
    2. In the register, select "Order Entered" in the Sort by field.
    3. Scroll to the bottom of the register to the last transaction.
      Note: The transaction should match the one in the Download Transactions window with the Yield symbol.
  2. Make necessary additions/ changes to the transaction.
  3. Click Record.

Solution 2:  To force quit an application:

  1. Choose Force Quit from the Apple menu (or press Command-Option-Esc).
  2. Select the version of QuickBooks you wish to close.
  3. Click Force Quit.

Note:  More information on the Force Quit feature is available on the Apple support site.

KB ID# SLN65361
12/7/2016 8:26:30 AM
PPRDQSSWS404 9138 Pro 2017 a35323