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Journal entries are missing from the Send Journal Entries Lists

 When you select the option to Send General Journal Entries, the list is not displaying all journal entries.

Why this is happening

You may experience this issue if:

  • The first line of the journal entry is blank.
  • The first line of the journal entry contains an account with no value in the debit or credit columns.
  • The first line of the journal entry contains an A/R or A/P account. 
How to fix it

Solution 1: If A/R or A/P is on the top line 

  1. Edit the transaction you identified is missing.
    1. If the first line contains A/R or A/P:
    2. Write down the information from the first line. 
    3. Select the first line.
    4. Go to the Edit menu and choose Delete Line.
    5. Enter the information you copied into the second line.
    6. Click Save & Close.
  2. Repeat steps for each missing journal entry.

 

Solution 2: If the first line is blank or no debit/credit amounts

If you don't know which entries are missing, go to Reports > Accountant & Taxes > Adjusting Journal Entries for a complete listing.

  1. Edit the transaction you identified is missing.
    1. If the first line is blank:
      1. Select the first line.
      2. Go to the Edit menu and choose Delete Line.
      3. Click Save & Close.
    2. If the first line has an account with no entry for Debits or Credits
      1. Select the line, go to the Edit menu and choose Delete Line.
      2. Enter the account after the last line of entry with no debits or credits.
      3. Click Save & Close.
  2. Repeat steps for each missing journal entry.
KB ID# SLN65261
12/4/2016 2:23:56 PM
QYPPRDQBKSWS09 9138 Pro 2017 be75a3