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When setting up manual payroll, nothing happens when clicking on the link.

 When attempting to set up manual payroll and selecting Set your company file to use the manual payroll calculations setting, nothing happens. 

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try both of them to resolve the issue. For best results, perform the solutions in the order shown.             

Solution 1: Update to latest release

  1. Make sure QuickBooks is updated to the latest release
  2. Install the latest version by closing QuickBooks and then Re-opening the program.
  3. Click on Install Now to complete the update process.

Solution 2: Verify Internet Explorer version

If you are still unable to get the manual payroll activation to complete after completing the software update, you may need to verify the version of Internet Explorer you have installed on your PC.

Some components of Internet Explorer 9 are incompatible with QuickBooks and may prevent the normal function of certain process in the software. Rolling back to a previously installed version of Internet Explorer may alleviate this issue, and the process to perform a rollback can be found here.

KB ID# SLN65084
4/28/2017 10:58:35 AM
QYPPRDQBKSWS05 9138 Pro 2017 61a867