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The article provides explanations and recommended solutions if you are unable to log in to Customer Resource Center to download your QuickBooks Desktop Enterprise (QBES) product or access other QBES specific information.
You may be unable to access Customer Resource Center for one of the following reasons:
If you know that your QBES Subscription or FSP is active and you have an Intuit online account, but Customer Resource Center does not recognize your User ID and Password: