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Error: Could not connect to the email server when emailing from QuickBooks using web mail

When using web mail in QuickBooks Desktop, after entering your email password you get the following error message:

Couldn't Connect to Email Server

We were unable to connect to the email server for your email provider

OR

QuickBooks was unable to send your form for the following reason:

QuickBooks was able to connect to the remote server but could not understand the server's response.
Please try again to see if the problem has been corrected on the server.
If the problem persists, contact QuickBooks Technical Support.

Note: This has been seen mostly when using a Yahoo email address.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.             

Solution 1: Update to the latest release 

  1. Go to the Help menu and choose Update QuickBooks.
  2. Click the Update Now tab.
  3. Click Get Updates and follow the instructions to update to the latest release.

 

Solution 2: Check the settings in the web mail preferences

  1. Go to the Edit menu.
  2. Select Preferences from the bottom of the menu.
  3. Select Send Forms.
  4. Select the email account you are using, click Edit.
  5. Add a check mark to the SSL checkbox or just select Default.
  6. In the Server Name field, make sure the server name matches your email provider's settings.

    Note: If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.
  7. Try to send your email again. 

 

Solution 3: Reset Internet Explorer Settings to default

  1. Open Internet Explorer (IE), and click the Tools menu (Alt +T). IE 9 or later will have a Tools button (gear icon) on the far right side of the tool bar.
  2. Click Internet Options.
  3. Select the Advanced tab.
  4. Click the Restore Advanced Settings button.
  5. Click OK and close the browser.
  6. Try to send your email again.
 

Note:  If you still get the error message you may want to try the suggestions in the Error message.

Error Message Solution
You are not connected to the internet or your firewall is blocking the connection Try open your Internet Explorer and browse to a web site
Your email server settings are incorrect Verify the information in the Send Forms preference following the steps above
You entered an incorrect email address or password Browse to your email account on the web to check you email address and password.


Important:
If you are getting this error message and you do not use web email this could be a system issue and creating a new windows admin user to resolve the issue for the customer.

   

Updates

Current Status:

Engineers are researching the issue and trying to identify the root cause.  We are recommending to use the workaround provided in the article, until we find a permanent resolution.  Thank you for your patience in this matter.  We will be sending out monthly updates to let you know what the status of this issue is.Next Update:

October 14th 2016 

KB ID# SLN64177
9/29/2016 4:50:49 AM
PPRDQSSWS403 9138 Pro 2017 6ef4b3