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Error: Could not connect to the email server when emailing from QuickBooks using web mail

When using web mail in QuickBooks, after entering your email password you get the following error message:

Couldn't Connect to Email Server

We were unable to connect to the email server for your email provider

This has been seen mostly when using a Yahoo email address

Detailed instructions

Solution 1: Update to the latest release of 2014

  1. Go to the Help menu and choose Update QuickBooks.
  2. Click the Update Now tab.
  3. Click Get Updates and follow the instructions to update to the latest release.



Solution 2: Check the settings in the web mail preferences

  1. Go to the Edit menu.
  2. Select Preferences from the bottom of the menu.
  3. Select Send Forms.
  4. Select the email account you are using, click Edit.
  5. Add a check mark to the SSL checkbox or just select Default.
  6. In the Server Name field, make sure the server name matches your email provider's settings.


  • If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.
  1. Try to send your email again. 


If you received this message in 2014 R7 and experienced a "QuickBooks stopped working" message
KB ID# SLN64177
9/1/2014 6:48:24 PM
PPRDQSSWS406 9102 Pro 2013 2827fb