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Error: Could not connect to the email server when emailing from QuickBooks using web mail

When using web mail in QuickBooks, after entering your email password you get the following error message:

Couldn't Connect to Email Server

We were unable to connect to the email server for your email provider

This has been seen mostly when using a Yahoo email address.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.             

Solution 1: Update to the latest release 

  1. Go to the Help menu and choose Update QuickBooks.
  2. Click the Update Now tab.
  3. Click Get Updates and follow the instructions to update to the latest release.


Solution 2: Check the settings in the web mail preferences

  1. Go to the Edit menu.
  2. Select Preferences from the bottom of the menu.
  3. Select Send Forms.
  4. Select the email account you are using, click Edit.
  5. Add a check mark to the SSL checkbox or just select Default.
  6. In the Server Name field, make sure the server name matches your email provider's settings.


  • If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.
  1. Try to send your email again. 

 Solution 3: Reset Internet Explorer Settings to default


  1. Open Internet Explorer (IE), and click the Tools menu (Alt +T). IE 9 or later will have a Tools button (gear icon) on the far right side of the tool bar.
  2. Click Internet Options.
  3. Select the Advanced tab.
  4. Click the Restore Advanced Settings button.
  5. Click OK and close the browser.
  6. Try to send your email again.



Current Status:

Engineers are researching the issue and trying to identify the root cause.  We are recommending to use the workaround provided in the article, until we find a permanent resolution.  Thank you for your patience in this matter.  We will be sending out monthly updates to let you know what the status of this issue is.Next Update:

August 31st

KB ID# SLN64177
8/25/2016 11:32:46 AM
PPRDQSSWS400 9132 Pro 2016 103c02