When using web mail in QuickBooks Desktop, after entering your email password you get the following error message:
Couldn't Connect to Email Server
We were unable to connect to the email server for your email provider
QuickBooks was unable to send your form for the following reason:
QuickBooks was able to connect to the remote server but could not understand the server's response.
Please try again to see if the problem has been corrected on the server.
If the problem persists, contact QuickBooks Technical Support.
Note: This has been seen mostly when using a Yahoo email address.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Update to the latest release
Solution 2: Check the settings in the web mail preferences
Solution 3: Reset Internet Explorer Settings to default
Note: If you still get the error message you may want to try the suggestions in the Error message.
Important: If you are getting this error message and you do not use web email this could be a system issue. Try creating a new windows admin user to resolve the issue.
Engineers are researching the issue and trying to identify the root cause. We are recommending to use the workaround provided in the article, until we find a permanent resolution. Thank you for your patience in this matter. We will be sending out monthly updates to let you know what the status of this issue is.Next Update:
October 14th 2016