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The QuickBooks Merchant Service isn't currently available through the web browser you're using.

When downloading payments from within QuickBooks, you receive the message

The QuickBooks Merchant Service isn't currently available through the web browser you're using.

QuickBooks Billing Solutions isn't currently available through the web browser you're using.

Why this is happening

This issue is specific to the computer system and browser. If you are unable to resolve the issue using the steps in the What you can try now section, please contact your IT technician.

What you can try now
  • Reset Internet Explorer.
  • Operate Internet Explorer in Compatibility View:
    1. Go to the Tools menu (Alt + T)
    2. Click Compatibility View Settings.
    3. Check Display all websites in Compatibility View > Close.
  • Attempt to download the transactions on another computer system.
 

NOTE: A computer reboot may be required for these changes to take effect.

KB ID# SLN63854
2/25/2017 12:50:34 PM
QYPPRDQBKSWS07 9138 Pro 2017 c16281