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Intuit Sync Manager crashes at launch

You try to launch Intuit Sync Manager and the following message displays:

Intuit Sync manager has encountered a problem and needs to close.

This error message may be followed by various technical details.


Once this error is encountered, Sync Manager cannot recover itself and cannot be launched until repaired.

Why this is happening

This error can occur when you have different versions of QuickBooks installed side-by-side on your system and you attempt to Install/Uninstall OR Upgrade one of those available versions.

Install/Uninstall or Upgrading one of the versions can cause a  mismatch or corrupt the Sync Manager Install files. 

When this happens, Sync Manager is no longer able to launch itself.

How to fix it

Solution: Download and run the IntuitSyncManagerRepairTool

  1. Click http://appcenter.intuit.com/go/sync_repairtool  to download the IntuitSyncManagerRepairTool.zip file and click Open.
    • If you prefer, you can click Save to save the zip file to your desktop and then use your preferred zip application to unzip the file.
  2. Follow the prompts in your zip application (typically WinZip) to open the zip files and get RepairIntuitSyncManager.exe. You may want to save this file to your desktop so that you can easily find an run it.
  3. Double click on the RepairIntuitSyncManager.exe file to run the tool.
  4. When the User Account Control dialog box displays, click Yes

  1. In the Repair Intuit Sync Manager dialog box click Yes.

  1. The Repair Tool begins repairing the Sync Manager. Please wait for the process to complete.
  2. When you see the message Repair complete you can click Close. complete.

Important: Running the Repair Intuit Sync Manager tool does not affect QuickBooks or any QuickBooks data.



If you subscribe to a 3rd-party developer application that connects with QuickBooks, please contact the 3rd party developer for assistance.

KB ID# SLN63852
10/25/2016 5:29:05 PM
PPRDQSSWS406 9138 Pro 2017 13a87b