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Price levels do not update to reflect changes to item costs

When an item's cost changes, price levels based on that cost are not updated to reflect the new cost of the item.

Why this is happening

Only fixed percentage price levels change based on changes in the item list.  Fixed percentage price levels are always based on the price, rather than the cost of an item.  Per item price levels are static once created and must be edited to reflect changes to item prices or costs.

How to fix it
  1. Go to the price level list by choosing the Items drop down and clicking on Price Levels.
  2. Double-click the Per Item type price level you wish to update.
  3. In the list of items, check the items which have updated costs.
  4. In the lower portion of the screen choose the percentage higher or lower than the item cost that you want these items to reflect, then click Adjust.
  5. If you have items that need to be adjusted to different percentages above or below cost, repeat steps 3 and 4 for those particular items.
  6. Click OK.
KB ID# SLN63762
10/22/2016 2:32:01 PM
QYPPRDQBKSWS09 9138 Pro 2017 92b322