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QuickBooks crashes when selecting or hovering over a company file in Windows Vista or Windows 7

When attempting to open a company file through File Menu > Open or Restore Company, QuickBooks crashes to the Desktop and does not provide an error code. This may also occur when the user hovers their cursor over the company file before they formally click it, resulting in QuickBooks crashing to the desktop without error.

Why this is Happening

There are many possible factors and user environment settings that can affect the way your system behaves, and these steps have been found to provide resolution to this issue.

Factors that can contribute to these type of issues are (but are not limited to):

  • Where your company files are stored (i.e: On the local computer, or on a Network Server)
  • Network User and Group Permissions
  • Possible operating system instability may be contributing to this unexpected behavior and should be taken into consideration prior to creating a new User Account, if needed.

If you are not comfortable performing the following steps (or you do not have the appropriate administrative rights to do so), please contact your IT Administrator for assistance.

How to Fix It

Important: Ensure that your QuickBooks is up to date. If you are opening the QuickBooks file over the network, Intuit recommends to run the QuickBooks file doctor to check and scan the settings of your network.

 
KB ID# SLN63640
12/7/2016 8:00:37 PM
QYPPRDQBKSWS09 9138 Pro 2017 a6c87e