When attempting to open a company file through File Menu > Open or Restore Company, QuickBooks crashes to the Desktop and does not provide an error code. This may also occur when the user hovers their cursor over the company file before they formally click it, resulting in QuickBooks crashing to the desktop without error.
There are many possible factors and user environment settings that can affect the way your system behaves, and these steps have been found to provide resolution to this issue.
Factors that can contribute to these type of issues are (but are not limited to):
If you are not comfortable performing the following steps (or you do not have the appropriate administrative rights to do so), please contact your IT Administrator for assistance.
Important: Ensure that your QuickBooks is up to date. If you are opening the QuickBooks file over the network, Intuit recommends to run the QuickBooks file doctor to check and scan the settings of your network.
In some instances, User Account Control (UAC) can become unstable or corrupt causing unexpected behavior for the logged in Windows User. A common fix to stabilize UAC is to toggle the settings on and off to return UAC to it's original state.
Read more about doing that in Accessing UAC Settings, then perform the following:
*Please Take note of your current security level for reference before you start this solution.
When your computer completes the restart process and the user is logged back in, retry the process that caused the crash originally. If you are still getting the same issue, please proceed to solution 2.
By copying the file on the desktop and opening it, you are testing if there is a problem with the location of the company file. If the file opens while it is saved on the desktop, it means the location is probably damaged or it is "too deep", it exceeded the file system path limitation. If the file still did not open after changing it's location, it is possible the file is damaged.
If you are still getting the same error, please proceed to solution 3.
By creating a new user profile, you are testing if the current user profile that you are using is corrupted or damaged.
Note: If you are not comfortable in creating a new Windows user profile, please contact a local IT or Microsoft for assistance