Barcode scanner is not recognized or fields are not auto populating information from a scan using the Barcode Scanning feature in QuickBooks Enterprise Solutions Advanced Inventory.
There are three possible reasons why the scanner feature may not work:
Click into the specific field(s) with the cursor in order to scan barcodes or serial numbers/lot numbers.
If this article does not resolve the issue, please review other available QuickBooks support options for additional guidance. You can also read and post messages relating to your issue on the QuickBooks Community forums.