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Barcode scanning does not work

Barcode scanner is not recognized or fields are not auto populating information from a scan using the Barcode Scanning feature in QuickBooks Enterprise Solutions Advanced Inventory. 

Why this is happening

There are three possible reasons why the scanner feature may not work:

  • QuickBooks does not recognize the scanner.
  • QuickBooks is accessed through a virtual networking computer (VNC) environment.
  • QuickBooks detects the value you are scanning is not a serial or lot number.  It is treating it like a barcode versus other.
How to fix it

Click into the specific field(s) with the cursor in order to scan barcodes or serial numbers/lot numbers.

  • On a transaction form (e.g., invoice):
    1. Click into the item field and scan to populate the item.
    2. Optional - Manually adjust quantify if needed.
  • In a New/Edit Item window for:
    1. Barcodes - click into the barcode field and scan to populate the barcode for the item.
    2. Serial/Lot Numbers - click into the serial/lot number field and scan to populate the number for the item. 
      • If you see the following message: QuickBooks did not find your item in your list of products and services, you may need to manually enter the serial/lot number.

If this article does not resolve the issue, please review other available QuickBooks support options for additional guidance. You can also read and post messages relating to your issue on the QuickBooks Community forums.

KB ID# SLN63288
11/26/2014 1:53:22 AM
PPRDQSSWS405 9102 Pro 2013 365299