When you try to view a webpage from within QuickBooks, the webpage may not be displayed or work correctly.
You may also receive an error message:
Internet Explorer Script Error:
An error has occurred in the script on this page.
By default, QuickBooks Desktop uses Internet Explorer to display all web-based pages. Script errors most often are caused by settings within the browser.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Note: If the Tools menu is not visable, press the Alt key. This will display the hidden menus.
Active scripting, ActiveX, and Java are all involved in shaping the way that information is displayed on a webpage. If these features are blocked on your computer, this may disrupt the display of the webpage. You can reset your Internet Explorer security settings to make sure these features are not blocked.
IMPORTANT: ActiveX controls and Java programs are turned off in the High security level in Internet Explorer.
Try to open a webpage on which you previously received a scripting error. If you do not receive the error, the problem is resolved.
Every time that you open a browser to view a webpage, your computer stores a local copy of that webpage in a temporary file. If the size of the temporary Internet files folder becomes too large, some display problems may occur when you open webpages. Periodically clearing the folder might help to resolve the problem.
If you do not have the latest service pack or software upgrades for Internet Explorer already installed, download and install them. They may contain updates that can help resolve the problem.
To install the most current software updates for all versions of Internet Explorer, visit http://update.microsoft.com.
For Advanced troubleshooting options, refer to the Microsoft article: How to troubleshoot script errors in Internet Explorer .