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Error 15102 when downloading payroll updates

 When downloading a Payroll update or QuickBooks Desktop update, Error message 15102 is displaying.

How to fix it

Solution 1: Run as Administrator

  1. Close QuickBooks Desktop.
  2. Right click the QuickBooks Desktop icon and select Run as Administrator.
    Quick tip: Set QuickBooks Desktop to always run as Administrator (Optional):
    1. Right click your QuickBooks Desktop icon and select Properties.
    2. Under Compatibility tab, select Run the program as an administrator.
    3. Click Apply and OK.
  3. Open QuickBooks.
  4. From the Employees menu, select Get Payroll Updates.
  5. Select Download entire payroll update and click Update.
 

Solution 2: Reset Updates

  1. Close QuickBooks Desktop.
  2. Right click the QuickBooks Desktop icon and select Run as Administrator
  3. From the Help menu, select Update QuickBooks.
  4. Under Update Now tab, select Reset Update and click Get Updates.
  5. After downloading the updates, close and re open QuickBooks Desktop.
  6. After installing the update, restart the computer
  7. Open QuickBooks and the company file.
    Note: You might be prompted to update the company file after install the QuickBooks update.
  8. Click the Employees menu and select Get payroll Updates.
  9. Select Download Payroll Updates. Press and hold the Ctrl key and click Update.
 

Solution 3: Rename

  1. Close QuickBooks Desktop
  2. Navigate to C:\ProgramData\Intuit\QuickBooks 20XX\Components (Where XX is the year of QuickBooks).
    Note: ProgramData is a hidden folder. See Display hidden files and folders or search for files using Windows for the steps.
  3. Right click on the DownloadQBXX (where XX is the year of QuickBooks) and select Rename.
  4. Rename the folder to DownloadQBXXOld
  5. Launch QuickBooks Desktop
  6. Click the Employees menu and select Get payroll Updates.
  7. Select Download Payroll Updates. Press and hold the Ctrl key and click Update.
KB ID# SLN62893
12/10/2016 2:47:14 AM
PPRDQSSWS404 9138 Pro 2017 199e20