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Triangles not showing next to account names and unable to expand or collapse a summary report

QuickBooks Desktop has a subscription feature that allows you to expand and collapse reports.  This feature is stored in a file that is installed with QuickBooks.  If this encrypted file becomes damaged, the expand and collapse feature will not work. 


How to fix it

To fix, delete the EntitlementDataStore.ecml file, open QuickBooks, and register the program again.

NOTE:  If you have multiple versions of QuickBooks installed, you may have to reregister several or all of them.

KB ID# SLN62875
10/27/2016 9:28:30 PM
PPRDQSSWS407 9138 Pro 2017 109d44