QuickBooks Desktop has a subscription feature that allows you to expand and collapse reports. This feature is stored in a file that is installed with QuickBooks. If this encrypted file becomes damaged, the expand and collapse feature will not work.
To fix, delete the EntitlementDataStore.ecml file, open QuickBooks, and register the program again.
NOTE: If you have multiple versions of QuickBooks installed, you may have to reregister several or all of them.