When processing a transaction or opening POS you receive one of the following errors:
The following errors may be caused by:
Intuit recommends 4 solutions for this problem. The first solution may solve your problem, or you may need to try them all. For best results, perform the solutions in the order shown.
Go to the product updates page, make sure Point of Sale is selected as your product, and follow the instructions to install a Manual update. You may have to reboot afterward.
If you do not have enough RAM, consult a computer professional about adding memory. If you have enough RAM, try solution 3.
.NET is a framework component Microsoft uses to interface programs through Windows.
Point of Sale uses .NET for many parts of the program in order to function properly. Different versions of .NET are used for different versions of Point of Sale. It's possible for .NET framework to become corrupted, causing functional issues within the Point of Sale program, during install, or even when trying to open.
Microsoft XML Core Services (MSXML) is a set of services that allow applications written in Script, VBScript, and Microsoft development tools to build Windows-native XML-based applications.
XML is an almost universally supported way of exchanging documents and data across applications and platforms. In other words, it's a way of organizing information so you can view data easier.
Microsoft has provided MSXML as a middle-man to interpret data between XML documents and Point of Sale.
The Microsoft Visual C++ Redistributable Package contains library files required to run applications developed with Visual C++, in which Point of Sale was written.
If a computer does not have the correct version of Visual C++ installed, Point of Sale will install it automatically.
Note: This takes 15-20 minutes to finish and requires a reboot.
Important: If you see more than one QBPOSShell, follow the steps below to troubleshoot compatibility with Windows.
If the issue persists, use solution 3 to repair .NET Framework.
Microsoft .NET Framework cannot be removed in Windows Vista. Please skip directly to step 3 for instructions to reinstall Point of Sale.