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Message: Page could not be loaded, when you launch eBillity from Intuit App center

You sign in to the Intuit App Center and try to open eBillity from the Launch My Apps tab. The following message displays:

Why this is happening

The email address originally used to sign up for eBillity no longer matches the email address associated with the Intuit App Center (workplace) account that eBillity is attached to.

How to fix it

Change the eBillity settings to include the correct address:

  1. With eBillity open, click Settings at the top of the page.
  2. Select Edit User Profile.
  3. On the next screen, enter the email that matches what eBillity has on file (the one that was used to sign up for eBillity).  If you are not sure, you can enter one, then try another if needed.
  4. Click Save.
  5. Enter your Intuit App Center Password to accept the change.
  6. Click Go to My Apps.
  7. Launch eBillity again.

If you need to update the email address in eBillity, you must contact eBillity support directly. eBillity is a third-party service, so your eBillity account information cannot be modified by Intuit technical support.

  • You can send an email to support@ebillity.com.
  • If you have access to the old email and are able to sign in, once you have signed in, click My Account, you can then chat with a support personnel and request the email  be updated.
  • For additional eBillity support options, please visit the eBillity app card on the Intuit App Center, then select the Support tab. 
KB ID# SLN55275
12/8/2016 9:48:25 PM
QYPPRDQBKSWS09 9138 Pro 2017 2b016b