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QuickBooks for Mac freezes when working in Write Checks, Reconcile, or opening Preferences

When working in Write Checks, Reconcile, or when opening Preferences, QuickBooks for Mac may become sluggish, quit responding, or you may get the following message:

QuickBooks has quit unexpectedly.

Why this is happening

QuickBooks is having difficulty rendering the graphics required in these, or other windows. There might be a conflict in your company toolbar or your Display preferences may be set too low. This happens most frequently on a laptop computer with a small screen.

Detailed instructions

Step 1: Update to the latest release

Go to the Update to the Latest Release web page.

IMPORTANT:  Make sure your product is selected.  If not, click the Change link and select your QuickBooks product.

Select and follow the instructions for one of the update options:

  • Click the Update button to download the update file.
  • Click Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.
 

Step 2: Restart the computer and try again.

KB ID# SLN55128
12/9/2016 3:12:31 PM
QYPPRDQBKSWS07 9138 Pro 2017 7eac64