Email addresses in the Customer, Vendor and Employee Centers are grayed out, and the link appears to be inactive. Email cannot be sent from the Centers.
Or, when you click on the link displaying the company name (for example Send to: Peter Harbin Contractor), it opens in Outlook but the email address is not carried over.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Workaround 1 - If the name appears as Send to: Peter Harbin Contractor:
Workaround 2 - If the email is grayed out
If you want to send an email using QuickBooks and the email is grayed out, perform the following: