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QuickBooks fatal error. You must use turn windows features on or off to configure IE8

When you open QuickBooks you see the following error:

You must use "Turn windows features on or off" in the Control Panel to install or configure Internet Explorer 8.

QuickBooks will now exit.

Please switch Internet Explorer 8 ON and try again.

Why this is happening

This issue occurs if QuickBooks detects that Internet Explorer 8 or later is not available. This can occur if Internet Explorer has been disabled or if some Internet Explorer registry keys have been damaged.

How to fix it

Disable and then re-enable Internet Explorer:

Note: If you had Internet Explorer 9 installed and would like to continue using it, please refer to the following articles on QuickBooks compatibility with Internet Explorer 9:


KB ID# SLN55044
4/24/2017 6:10:45 AM
QYPPRDQBKSWS08 9138 Pro 2017 da0669