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Error: The Document (company file) Could Not Be Opened. There Was a Problem Converting This File.

 The following message appears when restoring a company file: 

The document (company file) could not be opened. There was a problem converting this file.
How to fix it

Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Update to the latest release

  1. In QuickBooks, click on the QuickBooks menu and select Check for QuickBooks Updates...
  2. If a newer version of QuickBooks is available, click Install Update.
  3. When prompted click Install and Relaunch. When the update is complete QuickBooks will automatically open.
  4. Restore the company file. 

Solution 2: Restore the company locally

  1. Copy the file to the Macintosh HD.  More details about moving files using the Mac OS can be found here. 
  2. Once the file is on the local Macintosh HD, proceed with the restore process. 


KB ID# SLN54672
10/24/2016 1:07:49 PM
PPRDQSSWS403 9138 Pro 2017 9ae171