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Attached documents no longer available after upgrading QuickBooks to new version

You used QuickBooks Attached Documents in your last version of QuickBooks and have attached documents to one or more items or transactions in your Company File.

You upgrade to the newest version of QuickBooks and you find that documents previously attached to items or transactions are no longer accessible.

Why this is happening

When you use QuickBooks Attached Documents, an Attach folder is created and stored by default in the same location as your Company File.

The connection between your Company File and your attached documents will break if you move your Company File to new location and do not move the Attach folder to the same location.

How to fix it

Solution: In your new upgraded company file, move the Attach folder to the right location, then restore to the last backup that was created before you upgraded to the latest version of QuickBooks.

  1. Find the Attach folder that was associated with your prior version Company File. Go to: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files\Attach.
  2. Move (copy/cut and paste) the Attach folder to the location where you intend to store your Company File.
  3. One of the steps when you upgraded was to create a backup of your file. Find the location of that backup file so that you can restore that backup to create your new Company File.
  4. Open QuickBooks.
  5. Restore backup files
  6. If QuickBooks displays the Where do you want to restore the file? window, read and follow the instructions shown there. Be sure that you restore the file to the same location where you stored the Attach folder.
  7. Read the information in the Update Company File for New Version window, click (check) the box to show you understand, and click Update Now.
  8. Follow the instructions to back up your company file, and make a note of where you put it, in case you need to refer to it later.
  9. When the message "You are about to open a company file using a newer version of QuickBooks...Do you want to continue?" appears, click Yes.
  10. (Recommended) After the company file is updated:
    • Store the backup you created in step 7 in a safe place until you know you will not need it again.
    • If you copied the data file from another computer to update it, copy it and the Attach folder back again.
  11. You should now see your attachments in your upgraded company file.
KB ID# SLN54540
12/7/2016 6:06:42 PM
PPRDQSSWS407 9138 Pro 2017 282318