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Scheduled backup for Intuit Data Protect does not run

You are able to perform manual backups but the scheduled backup for Intuit Data Protect (IDP) does not run at the scheduled time.

Why this is happening

Typically, this is happens because the Windows User associated with the Intuit Data Protect account is not currently logged into the system.

If you do not access QuickBooks Desktop and IDP remotely, then it is likely that you are not logged in to the correct Windows User profile at the scheduled backup time.

If you access QuickBooks Desktop and IDP on a Server via a remote session (such as in a Terminal Server or Remote Desktop setup), then this issue can occur if the remote session ends prior to the scheduled backup time.

Important: In some instances, leaving your QB file open  can cause the scheduled backup to fail especially if the QB file stored on a mapped drive.

How to fix it

NOTE: Before you begin with any of the solutions provided below, please verify you have the latest release of Intuit Data Protect.

If you access QuickBooks Desktop and IDP directly, please use Solution 1.  If you access QuickBooks and IDP remotely, please use Solution 2.

Solution 1: Verify the correct Windows user is logged into the system.

  1. Verify that the user profile currently in use is the same one used to initially set up IDP.
  2. Verify that the user profile has admin level privileges.
     
    Note: You must stay logged in. If you log off but leave your system running, IDP does not have the privileges needed for the scheduled backup to run.
     

Solution 2: Verify the remote session is still running during the scheduled backup time.

Check your server setup to ensure that your remote sessions do not automaticlaly time-out prior to the scheduled backup time.

Important: IDP wakes your system up if it is in Sleep mode when a backup is schedled to run.  However, if IDP is installed on a laptop that is set to hibernate when you close the lid or have low-battery, the scheduled backup will not run.

KB ID# SLN54405
12/6/2016 6:03:56 AM
PPRDQSSWS404 9138 Pro 2017 b9623a