For this process to work correctly, deposits downloaded into QuickBooks must have all the related transactions in that deposit located in QuickBooks and must match exactly with the information being downloaded. If any single (or more) item in the download does not match the information in QuickBooks exactly or has been modified - the entire group downloaded items will appear in Problems to be Resolved.
The following information is provided as a preventive measure by determining why the problem occurred and how to prevent it.
Any items in Problems to be Resolved that should appear in QuickBooks may need to be manually entered.
Items that continue to appear in Problems to be Resolved after all attempts to resolve have been taken, cannot be manually removed once they are in this area! They will drop-off automatically approximately 12 months from the transaction date.
The following factors will cause items to appear in the Problems To Be Resolved section of QuickBooks:
To ensure compatibility across various platforms, the system that links to the QuickBooks accounts only identifies basic alphanumeric characters when linking to the QuickBooks accounts.
This also includes customers--therefore, all special characters should be removed from Customer names..
(To confirm which transaction is in each deposit, log in to the Merchant Service Center to display the deposits and match up the corresponding payments in QuickBooks - if there is a discrepancy, the entire download will go to Problems to be Resolved)